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Q&A: Zappos CEO Tony Hsieh

Econsultancy blog  Jun 08 10

Think Zappos.com and you think not only of happy customers and happy emloyees, but also of an ecommerce site that's the poster child of a successful web business. The architect of all this happiness and success is CEO Tony Hsieh who, in the wake of Zappos recent acquisition by Amazon has penned a book about the rise of his company, Delivering Happiness: A Path to Profits, Passion, and Purpose.

We caught up with Hsieh to find out how ecommerce has changed since he founded Zappos 11 years ago, and why companies should be fearless about social media and infusing their organizations with strong corporate values. Full story...



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