Customer data specialist QuBit has launched a new tool that captures, categorises and analyses feedback from website users in real time.
Called Exit Feedback, this targets people when they’re leaving a site and invites them to provide feedback on their experience in free text. It’s already in place on the websites of Arcadia Group, the BBC, Blackberry and Duchamp.
QuBit says that this targeted approach generates response rates of 30-100 times larger than sites with non-targeted feedback tools.
Not only this, but the tool then interprets and categorises the feedback. Full story...
In this first US issue, the magazine tackles 20 important multi-channel topics, from big data and the challenges of the silo-less organization, to bringing innovation to the enterprise.
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