My Horrific Experiences With Sony Customer Support
Silicon Alley Insider Feb 02 12
I have a Sony laptop computer. It is less than a year old. It was not cheap. I bought the best components, memory and hardware components options available including 3-year in home support.
A couple of months ago the monitor developed a problem (a line of dead pixels down the entire length of the screen). I knew it was a hardware failure because I run a dual monitor setup and the line did not appear on the second screen.
I ignored that problem because it was relatively minor. However a hard drive failure cannot be ignored.
Unfortunately I experienced a hard drive failure at the beginning of January and was dead in the water. Full story...
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