SnapNames: Apologies Shouldn’t Be Conditional, Especially When You Steal From Customers

Earlier this week the domain name industry was rocked by a shill bidding scandal at SnapNames. The company made the right early moves by admitting the problem and promising refunds, plus interest, to customers. Now, though, they are forcing customers to release them from liability to get the refund. We think this this is a mistake. SnapNames acquires expiring domain names from registries and then auctions them off to interested buyers. When everything goes well people are happy. SnapNames gets a good return on investment, and the domains go to the buyer who values them the highest. But it turns out things most certainly have not gone well. Full story...