Community Manager Appreciation Day #CMAD (Every 4th Monday of Jan)
Web Strategy by Jeremiah Jan 25 10Every fourth Monday of January, let’s take the time to pause, recognize, and celebrate the efforts community managers around the world to improve customer experiences. Passionate About Customers The title matters not, whether it’s online customer advocate, online customer support, company evangelist, disgruntled customer handler. Instead, focus on what they do: A customer advocate willing to [...] Full story...
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Quicktake: What Google Buzz Means
Web Strategy by Jeremiah Feb 09 10Google launches status update features
Google launches Buzz, which is similar to Friendfeed, which is now part of Facebook.
Register For Webinar: Developing a Social Strategy by Objectives
Web Strategy by Jeremiah Feb 08 10Left: There are four main categories of social strategy, yet with over 20 subset objectives, which we’ll discuss at a high level.
People on the Move in the Social Media Industry: Feb 4, 2010
Web Strategy by Jeremiah Feb 04 10
The submissions are defintly picking up, I’m seeing more submissions than before. Why? I attribute this to the start of the new year when many folks change up jobs, and the slight uptick we’re starting to see in the economy.
Matrix: Companies Should Factor Social Influence in Total Customer Lifetime Value
Web Strategy by Jeremiah Feb 03 10Case Study: An Influential Mom Blogger Caused Mainstream Crises
Popular blogger, Heather Armstrong (@dooce) was dissatisfied with her non-working Maytag appliance.
List of Corporate Social Media Strategists, Corporate Community Managers in 2010
Web Strategy by Jeremiah Jan 30 10As an industry watcher, I look at trends, data, spending, technologies, yet what’s really important is watching the trend of professionals as they grow into these roles managing disruptive technologies.
O’Reilly Webcast Social Business: Taking “Social” to the Core of Your Organization
Web Strategy by Jeremiah Jan 29 10
A few weeks ago, I was invited to join a discussion with Joshua-Michéle Ross (O’Reilly ), Stowe Boyd, thought leader, and Peter Kim (former colleague at Forrester, now at Dachis Group) on the topic of social business.
Expect Rapid Evolution of the Branded Support Community
Web Strategy by Jeremiah Jan 28 10Companies With Support Communities Not Ready For Changes To Come
For over a decade, with simple BBS systems to community platforms, support communities haven’t undergone much innovation.
Growth at Altimeter Group: Supply Chain Management, Government Innovation
Web Strategy by Jeremiah Jan 26 10Two Key Additions In Growth Areas: Lora Cecere, Alan Webber
We’re pleased to announce that we’re expanding two new partners Lora Cecere (full bio), Supply Chain Management and Alan Webber (full bio), Government Innovation.
Slides: Four Social Media Trends for Business in 2010
Web Strategy by Jeremiah Jan 22 10Companies Must Approach Social Programs In A Coordinated Effort
Many companies are enthralled by the opportunity to use social technologies to connect with customers, yet many lack a plan or coordinated effort.
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